Privacy Policy

Last Updated: 01.08.2026

Welcome to Hobio (“Hobio”, “we”, “our”, or “us”).

This Privacy Policy explains how we collect, use, store, and protect personal information when you use the Hobio platform, website, and related services.

By using Hobio, you agree to the collection and use of information in accordance with this Privacy Policy.

01 Data Controller

The data controller responsible for the processing of personal data is:

Quivers Ltd

Ruse, ul. Rupel 6, ap 11

Email: team@hobio.bg

02 Information We Collect

We may collect the following categories of information:

Account Information

Full name
Email address
Password (encrypted)
Phone number (optional)
Skill level and player profile information
City and sport preferences

Platform Activity

Match scheduling activity
Match history and results
Ratings and feedback submitted by users
Tournament participation
Division and ranking information

Technical Information

IP address
Browser type and device information
Login activity
Session and security logs

Payment Information

Payments may be processed by third-party payment providers. Hobio does not store full payment card information.

No-Show Evidence Submissions

When reporting a confirmed match no-show, users may submit a live photo through the platform. These submissions may include:

Court/environment images
Timestamp metadata
Limited technical metadata related to the upload

03 How We Use Information

We use collected information for the following purposes:

Creating and managing user accounts
Operating matchmaking and scheduling systems
Managing tournaments, rankings, and divisions
Preventing abuse, fraud, and manipulation
Resolving disputes and no-show reports
Providing customer support
Improving platform performance and security
Sending important service-related notifications
Complying with legal obligations

04 Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

User consent
Performance of a contract
Legitimate interests related to platform operation and security
Compliance with legal obligations

05 Data Retention

We retain personal information only for as long as reasonably necessary for platform operation, dispute handling, legal compliance, and security purposes.

No-show evidence submissions may be automatically deleted after a limited retention period unless required for ongoing dispute resolution or legal obligations.

Users may request account deletion in accordance with applicable laws.

06 Data Sharing

We do not sell personal data.

We may share limited information with trusted third-party providers that help operate the platform, including:

Hosting providers
Email service providers
Payment processors
Analytics and infrastructure providers

Information may also be disclosed if required by law or necessary to protect the platform, users, or legal rights.

07 User Rights

Depending on applicable laws, users may have the right to:

Access personal data
Correct inaccurate information
Request deletion of personal data

Restrict or object to certain processing
Withdraw consent where applicable

Requests may be submitted to: team@hobio.bg

08 Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no online platform can guarantee absolute security.

09 Cookies and Tracking Technologies

Hobio may use cookies and similar technologies for:

Authentication
Security
Session management
Platform functionality
Analytics and performance monitoring

Additional details are provided in the Cookie Policy.

10 Children

Hobio is not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

11 Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on the platform with a revised “Last Updated” date.

12 Contact

For privacy-related questions or requests, please reach out to us:

Quivers Ltd

Data Controller for Hobio

team@hobio.bg